Closing Loops

Quality service is the key to business success. That means meeting or exceeding the needs external as well as internal customers. And to do that, you have to close the loop.

Closing the loop is how you follow up. It’s how you answer the question or resolve the complaint or respond to a request. Your ability and willingness to close loops is a direct reflection on your level of service.

That implies, of course, that you actually answer the question, resolve the complaint and respond to the request. It may not be to their complete satisfaction, for any number of reasons. But if you are making a sincere effort, and you are open and honest about why you cannot meet the specific need, then you’ll score some points.

Say anything you want about how good you are. If you don’t close the loop, what you say won’t matter. At that point, it’s just talk.

add to del.icio.us :: Digg it :: Stumble It! ::

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: