Managing Staff

Whenever you enter a management position that includes managing a staff, there are two types of people you will manage: the people you hire and the people you inherit.

When it comes to hiring, you should have a pretty good idea of what you are looking for. That can create anxiety, especially if you’re new at it. Hiring the right people is its own reward, reflected in your success. Hiring the wrong person…well, that can be a nightmare. And the best way to handle it is to end it as quickly as possible. Letting them linger will just make it worse.

On the other hand are the people you inherit. Typically, they will fall into one of three categories:

  • People who are or have the potential to be stars. You are fortunate to have them.
  • Average workers that aren’t rocking the world but also are doing decent work. You may or may not have hired them yourself, but they’re OK.
  • The ones that should have been fired before you got there, but no one wanted to deal with the problem.

For anyone in one of these categories, the first thing you need to do is assess the individual ability and fit with the rest of the organization. The one thing you are trying to figure out is whether the person is in the best position to succeed. If she is, then the decision is simple—doing well keeps her around; failing to execute means she needs to go.

If, instead, she is not in the best position to succeed, find a better way to match her talent with your needs. Then see how well she executes.

At the end of the day, you are building the best possible team for your brand.

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