Incomplete Execution

We are right in the middle of the 39th Annual New Orleans Jazz and Heritage Festival. Every year, for as long as I can remember, visitors have been subjected to the original banner advertising—an airplane circling the grounds with an ad attached to its tail. Normally, the ads are for area bars, encouraging [...]

Wanting and Wanting to Buy

Last Thursday, a story came on NPR’s All Things Considered titled “From Clunker to Cruiser, Ford Posts Quarterly Profit”. One of the interviewees stated that people didn’t want new cars right now. I quickly turned to my wife and said, “That’s not true. People want new cars, they just don’t want to [...]

True Brand Value Is Perceived

On Monday, Millward Brown released its BrandZ Ranking of the world’s Top 100 Most Powerful Brands. Besides the odd name, I have some issues with their methodology (found on page three of their release). It was thorough, to say the least, with claims of 1 million consumers interviewed about 50,000 global brands. [...]

A Brand’s Life Cycle

Every brand has a life cycle. It starts as an idea, gets developed and is born. It then grows, matures and dies. That process may last as little as a few months or as long as multiple centuries. Occasionally, brands will be on the brink of death before suddenly resurging. [...]

Do We Really Believe the Customer Is in Charge?

Wherever you look, more and more people are writing about how the customer is now in charge of the conversation between buyer and seller. We point to the internet in general and web 2.0 tools in particular. We note the range of choices for consumers and the intense competition that creates among companies. [...]

Profiling for Talent

In a meeting I had with a client yesterday, we discussed two different ways to drive his business forward. Through that discussion, we also identified a pretty good psychographic profile of his clients (he’s in the service industry).

The reason the profile works so well for him—even though it just sort of happened that way—was [...]