Posted on July 21, 2008 by cpmccrory
We’ve been interviewing a number of local PR agencies lately, and I have to say, for the most part, it has been a disappointing exercise. They talk and talk without truly understanding that this is the equivalent of a job interview, and we expect them to be at the top of their game. [...]
Filed under: Communication, Consumer Experience, Promotion Strategy, Sales, brand strategy, message | Tagged: agencies, agency, clients, pitches, PR | No Comments »
Posted on July 3, 2008 by cpmccrory
If you’ve seen some of my tweets from the weekend, you know I was in Las Vegas for a tradeshow. Normally, I would have flown Southwest. This time, however, US Airways provided my transportation.
There were no major issues. We successfully took off and landed without incident in both places. Always a [...]
Filed under: Communication, Image | Tagged: airlines, flight, safety video, travel, US Airways | No Comments »
Posted on June 26, 2008 by cpmccrory
Sorry about this, but I have yet another issue concerning moves. Following on yesterday’s complaints about our electric company, today I take issue with the real estate industry.
We sat there in the room with a stack of papers two inches thick in front of us to sign. The closing agent explained briefly what [...]
Filed under: Communication, Consumer Experience, Customer Service | Tagged: lawyers, legalese, paperwork, real estate, title agent | 3 Comments »
Posted on June 18, 2008 by cpmccrory
On Monday, I wrote a piece focusing on what Apple is doing from a business perspective to out maneuver PCs. My intention was to stay out of the PC versus Mac debate. In fact, I wanted to take a neutral position. Instead, my statement that “neither one is truly better than the [...]
Filed under: Communication, Promotion Strategy, brand strategy | Tagged: Apple, branding, loyalty, Mac, PC, volume, Windows | No Comments »
Posted on June 12, 2008 by cpmccrory
While attending a conference this week, there was some discussion about how to bring other people along on projects, particularly when you need them for your success. I immediately thought of a post I wrote last month called “Our Own Bias”. Then, I saw this post, titled “Brand confluence beats brand influence” from [...]
Filed under: Communication, Marketing Integration | Tagged: Communication, project management, working together | No Comments »
Posted on June 4, 2008 by cpmccrory
I wonder if the good people at Overstock.com really have a message about who they are and what they represent. Their initial ads focused on a women sexually describing that it was all about “the O”.
Now, they apparently have some state of the art delivery system so that nothing gets between you and your [...]
Filed under: Advertising, Communication, Image, brand strategy, message | Tagged: ads, Advertising, branding, commercials, Communication, content, marketing, message, Overstock.com, strategy | No Comments »
Posted on May 20, 2008 by cpmccrory
National advertising campaigns don’t come cheap. The concept, production, placement and associated commissions add up quickly. Even a pure cable TV run will end up costing in the hundreds of thousands. So, if you are going to make that kind of investment, you want an ad that makes sense, gets the message [...]
Filed under: Advertising, Communication, Image, Promotion Strategy, message | Tagged: Advertising, Chevy Malibu, commercial, Communication, Image, Laughing Cow, Maytag, message, promotion, strategy, TV | No Comments »
Posted on May 14, 2008 by cpmccrory
I had the opportunity to read Just Enough Anxiety by Robert H. Rosen while traveling last week. It’s a thought-provoking book and a must-read for anyone in or aspiring to enter the management ranks.
What I liked about it:
It forces you to look in the mirror and consider your own anxiety issues (especially those that [...]
Filed under: Communication, Employees, growth | Tagged: Communication, Employees, growth, human resources, Just Enough Anxiety, leadership, management, Rosen | No Comments »
Posted on May 6, 2008 by cpmccrory
Last week, Next Great Thing reported on their Global Youth Survey: Social Media (which I found via PSFK). While the survey’s intent is to show “how young adults are communicating online, around the world”, the results also show that we may not know who it is we are targeting online.
One key result (quoted from [...]
Filed under: Communication, Consumer Experience, Market Research, Promotion Strategy | Tagged: alias, anonymous profiles, demographics, online, psychographic profiles, psychographics, web 2.0 | No Comments »
Posted on May 2, 2008 by cpmccrory
We have certain biases about what we do, the products we sell and the organizations we represent. It’s only natural. We get so involved in it because we live it every day. But we assume that since we feel or believe a certain way others should as well.
“This is such an important [...]
Filed under: Communication, message | Tagged: bias, communicating, Communication, message | 1 Comment »