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Set the Right Tone
Posted on March 6, 2008 by cpmccrory
Following yesterday’s post about people ranting on the internet, one thing that companies can do is set the proper tone. And the best way to do that is to establish a set of core values and standards of behavior.
People often don’t give these enough credit, viewing them merely as touchy-feely PR stunts aimed at [...]
Filed under: Communication, Consumer Experience, Customer Service, Employees | Tagged: behavior, Communication, consumers, customers, Employees, reputation, standards, values | 1 Comment »
