Penalized for Loyalty
Posted on January 28, 2008 by cpmccrory
I have been a loyal subscriber to Sprint for my (once) cellular and (now) digital/mobile/smart/PDA phone service for almost ten years now. And what do I get for sticking with them all this time? How about being charged 3 to 5 times more than a new customer for the same phone. Yes, [...]
Filed under: Consumer Experience, Customer Service, Pricing, Promotion Strategy | Tagged: branding, cell phones, Customer Service, mobile phones, Pricing, promotion, Sprint | No Comments »
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