Why I Hate My Mortgage Company
I have spent the last month “working” with my mortgage company, Washington Mutual, to remove the PMI from my mortgage. My first request was via secure message on their website. The website promised a response within one business day. Nearly a week later, there still was no response, so I called them. [...]
Filed under: Consumer Experience, Customer Service | Tagged: Customer Service, delivering, promises, Washington Mutual | 2 Comments »
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