Posted on January 10, 2008 by cpmccrory
I have spent the last month “working” with my mortgage company, Washington Mutual, to remove the PMI from my mortgage. My first request was via secure message on their website. The website promised a response within one business day. Nearly a week later, there still was no response, so I called them. [...]
Filed under: Consumer Experience, Customer Service | Tagged: Customer Service, delivering, promises, Washington Mutual | 2 Comments »
Posted on January 10, 2008 by cpmccrory
The recent polling leading up to the New Hampshire primary shows just how useless it can be. The media eats it up because they use polls to generate news content. It doesn’t matter how (in)accurate it is. When the primary was over, and the actual results proved the polling wrong, pundits declared [...]
Filed under: Market Research, Promotion Strategy | Tagged: marketing, polls, research | Leave a Comment »